MAN’S EXCLUSIVE PARTNER IN THE UNITED ARAB EMIRATES
Darwish Bin Ahmed Group is one of the highly diversified business houses in the UAE. The Group was founded in 1964 and has established its presence in a wide range of segments like Infrastructure, Material Handling, Oil Field, Quarry & Mining, Air Conditioning, Power Generation and Transportation.
Darwish Bin Ahmed & Sons Co (L.L.C.) are the exclusive distributors in Abu-Dhabi & Al Ain and as United Motors & Heavy Equipment Co (L.L.C.) in Dubai & Northern Emirates for “MAN Truck & Bus AG” – Germany, one of the world’s largest manufacturers of Trucks and Buses for varied applications. MAN is a pioneer and leading manufacturer for Military & Heavy off-road vehicles worldwide.
From a zero base in 1994 the popularity and sales have witnessed a quantum growth, positioning MAN as a market leader for both Trucks & Buses in the UAE. With a strong network, the Sales is supported by an efficient after Sales Service and Spare parts, all working for high customer satisfaction.
MAN Service Division
MAN Trucks & Buses have dominated the United Arab Emirates for 22 prestigious years, from delivering household goods to heavy equipment, from construction sites and from the oil fields to a family reliable public transport and speaks for the unbeatable Sales, World Class Service and Genuine after Sales products.
The Service division has relentlessly worked to serve the MAN customers and the service levels have been excellent, winning accolades from MAN Germany.
The decade old 800 public transport fleet (Dubai and Abu Dhabi) is proof of the quality of the workmanship and commitment of the Service division as well as their capabilities of meeting the strict and high level of 85%+ availability. The 1000+ non civilian trucks and the innumerable civilian trucks sold over more than 2 decades, MAN Service’s customer base is massive.
MAN Service Division does not allow imperfections and refrains from job call backs for incorrect repairs or parts fitment.
Infrastructure & Capabilities
Cumulatively, 6 workshops and satellite workshops make up 150 service bays catering MAN’s Service across UAE. These workshops cater to the requested customization and modification along with the generic preventive / corrective maintenance and accident repairs. MAN Service does not end in the initial phase of buying a vehicle, it goes further.
Through an automated system, it is mandatory for the service advisors to call and prompt the customers whenever a maintenance milestone is in the near horizon. This reduces the probability of accidents and maintains the performance of the vehicle to go beyond the extra mile. The customer’s time is always valuable, and service is planned at the customer’s convenience.
As a commitment of service, “DBA Logistics Team” manages pick-up and drop-off, of the units when requested by the customer or within the contract. This further reduces the chance of passing a maintenance, repair or modification.
MAN Service division does not allow any excuses for not executing their jobs; they find ways to make them happen.
Parts
Genuine parts are supplied 24/7 to all MAN Service workshops. 30,000-line items are maintained at availability of 94% across all 7 warehouses in UAE at all time. Parts are issued with a practice of FIFO (First-in-first-out) basis, to keep the freshness of the consumable items and to ensure rotation of stock items. System support is used in ordering genuine materials from MAN Spares Division which are required for the different models.
The Team
Assisting and ensuring total performance of trucks and buses is the MAN Service Team; consisting of 500 professionals, Automobile Engineers & Mechanics, some of whom have close to 30 years experience. The competence of these employees does not stop at corrective/preventive maintenance; it is seamless, across the workshops.
The team sustains a high service quality, and cares for the unit, ensuring to keep the wheels rolling on all kinds of terrain, even in extreme weather conditions and pledges itself to be consistently efficient.
